As a weekly customer of Capital Area Transit System On Demand paratransit service, which is managed by MV Transportation, I can say it’s the most mismanaged company I’ve ever dealt with in my life.
With that said, I voted for all their taxes and would vote for them again. CATS On Demand is a much-needed service, but new management from the top is needed ASAP.
CATS On Demand is late much more than on time, operators are not well trained, there is a huge turnover with operators rushed into service, it’s difficult for me to buy tickets, safety equipment is not working on many of their buses, and I’ve been dropped out of my power chair once and almost dropped at least four other times.
On March 5, the bus was over two hours late, so I had to ride my power chair 2.3 miles home from a store because of medical reasons.
I have contacted the mayor’s office and my city council member’s office. I even contacted a TV reporter, with no luck.
It seems to me that no one cares about the tax dollars being wasted by CATS On Demand or the managing company MV Transportation.
MICHAEL D. DAY
Baton Rouge
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