Guest preferences in hospitality are changing. In this webcast, a panel of Cornell faculty and industry experts will discuss how to use data to better understand and anticipate guests’ needs, emerging guest segments and their preferences, and shifting operations and marketing to capture these new guest segments.
Featured Speakers:
Ben Cary ’02, VP, development, United States, Accor
Jonathan Fuentes, strategy senior manager – hospitality technology, Accenture
Klaus Kohlmayr, chief evangelist and development officer, IDeaS
Katie Moro, VP, data partnerships – hospitality, Amadeus
Halomi Sukhbaatar, CRM management consultant, YOTEL
Moderator:
Chekitan Dev, Singapore tourism distinguished professor, Cornell Peter and Stephanie Nolan School of Hotel Administration
Wednesday, March 30, 2023, 12pm ET
Registration available here.
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